đź“„ Privacy Policy
Effective Date: [1/1/2025]
Division 23 Inc, DBA HVAC Service Pros (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website [www.callhvacservicepros.com] (the “Site”), our services, or interact with us.
1. Information We Collect
We may collect the following categories of personal information:
A. Information You Provide
- Name, email address, phone number, DOB (used to verify age eligibility and prevent fraud)
- Mailing/billing address
- Payment information (processed via third-party processor)
- Feedback, messages, or support inquiries
B. Information Collected Automatically
- IP address, browser type, and device information
- Usage data such as pages viewed and referring URLs
- Cookies, web beacons, and similar tracking tools
C. Sensitive Data (If Applicable)
If you use services involving health, biometric, or geolocation data, we may collect and process sensitive personal information with your consent and in compliance with,
-  Washington’s *My Health My Data Act* (RCW 19.373)
-  Washington’s *Biometric Privacy Law* (RCW 19.375)
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Communicate with you (transactional or promotional)
- Respond to support inquiries
- Monitor security and detect fraud
- Comply with legal obligations
- Administer promotions, sweepstakes, or surveys with your consent (see sec. 3)
- Comply with legal obligations
3. Sharing of Personal Information
We do not sell your personal information. We may share your data with:
- Service Providers (e.g., payment processors, hosting, analytics)
- Legal authorities when required by law (subpoenas, warrants, court orders)
- Business Transfers (e.g., merger, acquisition, or asset sale)
Co‑Branded or Sponsored Promotions
- From time to time we may run a sweepstakes, contest, or other promotion jointly sponsored with another company (for example, a giveaway with Gravity Coffee).
- We share only the information you submit for that promotion (e.g., name and contact details) and only for administering the promotion and contacting winners.
- Partner marketing: If the promotional partner wants to use your information for its own marketing, we will ask for your separate, express consent (opt‑in checkbox).
- Opt‑out: You may withdraw consent or opt out of partner marketing at any time by emailing privacy@callhvacservicepros.com or following the unsubscribe instructions in the partner’s message.
- Partner privacy notice: Once shared, your information will be handled in accordance with the partner’s privacy policy, which will be linked at the point of collection.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience. You can manage cookies through your browser settings.
5. Email and SMS Communications
We may send you marketing or transactional emails and SMS messages. You may opt out at any time:
- Email: Click the “unsubscribe” link in emails
- SMS: Reply STOP to opt out
We comply with the CAN-SPAM Act, Washington’s *Commercial Electronic Mail Act (RCW 19.190), applicable TCPA (Telephone Consumer Protection Act) standards, and applicable state laws prohibiting misleading subject lines or sender information.
6. Your Rights (Washington Residents)
If you are a resident of Washington State, you have the following rights:
- Right to Know what personal data we collect and how we use it
- Right to Access or receive a copy of your data
- Right to Correct inaccurate personal data
- Right to Delete your personal data (with limited exceptions)
- Right to Withdraw Consent for sensitive data processing
- Right to Non-Discrimination for exercising your rights
To exercise these rights, email us at privacy@callhvacservicepros.com. We will verify your identity before processing requests and respond within 45 days.
7. Data Security
We use appropriate technical and organizational safeguards to protect your information. No system is 100% secure, but we follow industry standards (e.g., encryption, access controls).
If a data breach occurs affecting your personal information, we will notify you as required by RCW 19.255.010, usually within 30 days.
8. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy unless a longer retention period is required by law.
9. Children’s Privacy
We do not knowingly collect or solicit personal information from children under 13. If you are a parent or guardian and believe your child has provided us information, contact us and we will delete it. We comply with the Children’s Online Privacy Protection Act (COPPA).
10. Third-Party Links
Our Site may contain links to other websites or services not operated by us. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by revising the “Effective Date” or through email/post if the changes are significant.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Division 23 Inc, DBA HVAC Service Pros
4227 S Meridian Suite # D391
Puyallup WA, 98373
📧 Email: privacy@callhvacservicepros.com
đź“ž Phone: 253-361-6283
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